Shipping & Delivery Policy

BootKamp builds and ships modular aerospace-aluminium storage and camp kitchen systems across Australia. This policy explains how and when your order will be delivered.

Order Processing

• Orders are processed on business days (Monday to Friday, excluding public holidays).
• In-stock items are typically dispatched within [X] business days of your order being placed and payment cleared.
• Made-to-order, custom or vehicle-specific items — including CNC-machined components and configured systems — are built to order. Current lead times are shown on the product page or confirmed at the time of order. These items dispatch once manufacturing is complete.
• You will receive a confirmation email when your order is placed, and tracking details once it ships.

Freight & Shipping Costs

• Shipping is calculated at checkout based on the size, weight and destination of your order.
• Because our systems are large and heavy, freight is quoted separately and is not included in the product price unless stated otherwise.
• For oversized or bulky orders, or remote destinations, we may contact you with a freight quote before dispatch.

Delivery Timeframes

Estimated transit times after dispatch:

• Metropolitan areas: [X–X] business days
• Regional and rural areas: [X–X] business days
• Remote areas (including outback and remote NT/WA/QLD): please allow additional time; we will advise where relevant.

These are estimates provided by our carriers and are not guaranteed. Delays can occur during peak periods or due to circumstances beyond our control.

Carriers & Tracking

• We dispatch via reputable freight and courier partners suited to the size of your order.
• A tracking number is provided by email once your order ships. You can follow your delivery through the carrier's tracking, or the My Orders section of your account.

Delivery Areas

We ship Australia-wide. Some remote locations fall outside our standard delivery network. If we are unable to deliver to your address, we will contact you to explore alternative options — please reach out to our team if you have any concerns before ordering.

Receiving Your Delivery

• Please ensure someone is available to receive and, where required, help unload heavier items. Some freight carriers deliver kerbside only.
• Inspect your delivery on arrival. If packaging is visibly damaged, note it with the carrier where possible and contact us within [X] business days with photos so we can assist. See our Returns & Refund Policy for how faulty or transit-damaged items are handled.

Risk & Title

Risk in the goods passes to you on delivery to the address you nominate. Please make sure your delivery details are correct — re-delivery or redirection caused by incorrect address details may incur additional freight charges.

International Shipping

[We currently ship within Australia only. / For international enquiries, please contact us for a freight quote. Customers are responsible for any customs duties, taxes or import fees.]